If you are starting a cleaning company, recruiting the right staff is very important. But that is only half the work done. The real value to your company can be had if you train them well enough to be experts in their trade and deliver excellent customer service. This is the factor on which the reputation of your cleaning business will be based. But sadly, it is what owners of cleaning businesses often neglect, failing to realise that highly trained employees are an asset to the company.
Why should you train your freshly recruited cleaning employees before sending them out on their first assignment? The first and most important reason is that you cannot expect them to fully understand the dynamics of your business unless you train them in it. Further, even experienced employees from other organisations who have joined your company need to be trained too because every business has its own unique characteristics even if it is in the same industry.
An ideal worker is one who is competent and equipped with the necessary skills and experience to excel in every cleaning task that is assigned. But that is not an in-born talent. It has to be honed and sharpened over time through in-depth and comprehensive training programmes.
Here are some tips for training your cleaning staff and areas that you should focus on.
- Customer Service – This is crucial because the cleaning business is fully customer centric. A satisfied client will be your marketing agent, giving you referrals and spreading the high points of your business through word of mouth. Your cleaning staff should be able to relate optimally with your clients and interact with them well.
- Health and safety skills – Cleaners often have to work in environments that can be a health hazard for them. Those who are engaged in the chemical or medical or petroleum industry have to be especially trained to be conscious of their safety and follow set procedures at all times. Workers attending to external window cleaning in high rises have to be suitably trained and certified by regulatory authorities before they can carry out this work.
- Attention to detail – Cleaners have to be meticulous in their jobs because sloppy work is immediately noticeable. For example, take the case of tile and grout cleaning in Melbourne. Tiles resist dirt and dust but grout being porous absorbs them. Hence, for a sparkling tile floor, the grout has to be painstakingly cleaned with specialised equipment. Only a trained cleaner will be aware of this aspect.
- Time Management – All your workers should be imparted with time management skills and be aware of how to prioritise the jobs that matter the most in the overall cleaning schedule. Without this expertise, they will be spending more time on jobs than what is necessary, thereby pulling down the operational efficiency of your cleaning business.
- Handling cleaning equipment – Today’s cleaning equipment has gone beyond the mop and broom scenario and now comprises of state of the art ones based on advanced technologies. Hence to be truly successful in your business, your cleaners should be trained on how to handle them to their full capacity. This will not only quicken cleaning procedures, it will also enhance the quality of service offered to clients.
The importance of training is relevant across all industries but more so in the cleaning sector where the difference between good and sloppy work is instantly visible. Increase your business reputation by having highly trained cleaners on your rolls.