Cleaning Business Employees

Training tips for Cleaning Business Employees

If you are starting a cleaning company, recruiting the right staff is very important. But that is only half the work done. The real value to your company can be had if you train them well enough to be experts in their trade and deliver excellent customer service. This is the factor on which the reputation of your cleaning business will be based. But sadly, it is what owners of cleaning businesses often neglect, failing to realise that highly trained employees are an asset to the company.

Why should you train your freshly recruited cleaning employees before sending them out on their first assignment? The first and most important reason is that you cannot expect them to fully understand the dynamics of your business unless you train them in it. Further, even experienced employees from other organisations who have joined your company need to be trained too because every business has its own unique characteristics even if it is in the same industry.

An ideal worker is one who is competent and equipped with the necessary skills and experience to excel in every cleaning task that is assigned. But that is not an in-born talent. It has to be honed and sharpened over time through in-depth and comprehensive training programmes.

Here are some tips for training your cleaning staff and areas that you should focus on.

  • Customer Service – This is crucial because the cleaning business is fully customer centric. A satisfied client will be your marketing agent, giving you referrals and spreading the high points of your business through word of mouth. Your cleaning staff should be able to relate optimally with your clients and interact with them well.
  • Health and safety skills – Cleaners often have to work in environments that can be a health hazard for them. Those who are engaged in the chemical or medical or petroleum industry have to be especially trained to be conscious of their safety and follow set procedures at all times. Workers attending to external window cleaning in high rises have to be suitably trained and certified by regulatory authorities before they can carry out this work.
  • Attention to detail – Cleaners have to be meticulous in their jobs because sloppy work is immediately noticeable. For example, take the case of tile and grout cleaning in Melbourne. Tiles resist dirt and dust but grout being porous absorbs them. Hence, for a sparkling tile floor, the grout has to be painstakingly cleaned with specialised equipment. Only a trained cleaner will be aware of this aspect.
  • Time Management – All your workers should be imparted with time management skills and be aware of how to prioritise the jobs that matter the most in the overall cleaning schedule. Without this expertise, they will be spending more time on jobs than what is necessary, thereby pulling down the operational efficiency of your cleaning business.
  • Handling cleaning equipment – Today’s cleaning equipment has gone beyond the mop and broom scenario and now comprises of state of the art ones based on advanced technologies. Hence to be truly successful in your business, your cleaners should be trained on how to handle them to their full capacity. This will not only quicken cleaning procedures, it will also enhance the quality of service offered to clients.

The importance of training is relevant across all industries but more so in the cleaning sector where the difference between good and sloppy work is instantly visible. Increase your business reputation by having highly trained cleaners on your rolls.

Cleaning Business Employees

Technological Advancements in the Cleaning Industry

Driverless cars, self check-out lanes, drones that deliver packages straight from the warehouses to customers – as the world moves to automated technologies and cutting edge solutions to most activities, can the cleaning industry be left far behind? At present this sector has seen large scale changes that have transformed traditional cleaning techniques into modern automated ones giving a fillip to its productivity levels.

Given here are some of the technological advancements made in this field.

  • Automated cleaning machines – Automated cleaning machines can now clean floors, windows and extract dirt and dust from even the tiniest of cracks and crevices. Consider these possibilities – there is a robot that is being used in hospitals and clinics around the world that can disinfect more than 64 rooms a day. In Europe it is not uncommon to find public restrooms that are self cleaned by robotic arms and ultraviolet light. These can disinfect toilets continuously round the clock and are now gradually being introduced in some US cities too. In homes, cleaning robots automatically read the terrain, get over obstacles and scrupulously clean even the most hard to reach places, leaving the house squeaky clean.
  • Automated janitorial services – Some sophisticated equipment and futuristic technologies are beyond the budget of most janitorial services but that has not stopped large corporations incorporating them in their cleaning budgets. Some like automatic scrubbers have made the most demanding cleaning tasks a lot easier. It has also helped reduce labour costs leading to savings in money which has largely been utilised by the cleaning industry to invest further in updating technologies and equipment.

Another area is the widespread use of Wi-Fi to control cleaning activities. Floor cleaning machines are fitted with this facility which reports automatically to managers on a large number of parameters. Data is uploaded to tracking authorities on cleaning done, productivity rates, maintenance needs and topping up of chemicals. The process of cleaning is thereby greatly optimised to give the best results and profits. Cleaning apps too are very popular today. Specialised janitorial software automates almost all activities from work scheduling to time tracking to renewal of contracts and even online project bidding.

  • Home cleaning services – This sector has not seen large scale automation because of its limited scope of operations. Take the case of mattress cleaning. Traditional methods have given way to use of powerful hepa extraction techniques that completely remove dust mites, skin scales and larvae from mattresses. Effective solutions help thoroughly clean the surface of mattresses as well as dust embedded in fine lines created by fabric fold. For more information visit http://mattresscleaner.net.au/. Pet urine or vomit was difficult to clean in the past and invariably left stains on expensive carpets. Today special spinners and dryers can remove any stain on carpets and upholstery.

These are some of the technological marvels that have been introduced in the cleaning industry now.