Cleaning Business Employees

Training tips for Cleaning Business Employees

If you are starting a cleaning company, recruiting the right staff is very important. But that is only half the work done. The real value to your company can be had if you train them well enough to be experts in their trade and deliver excellent customer service. This is the factor on which the reputation of your cleaning business will be based. But sadly, it is what owners of cleaning businesses often neglect, failing to realise that highly trained employees are an asset to the company.

Why should you train your freshly recruited cleaning employees before sending them out on their first assignment? The first and most important reason is that you cannot expect them to fully understand the dynamics of your business unless you train them in it. Further, even experienced employees from other organisations who have joined your company need to be trained too because every business has its own unique characteristics even if it is in the same industry.

An ideal worker is one who is competent and equipped with the necessary skills and experience to excel in every cleaning task that is assigned. But that is not an in-born talent. It has to be honed and sharpened over time through in-depth and comprehensive training programmes.

Here are some tips for training your cleaning staff and areas that you should focus on.

  • Customer Service – This is crucial because the cleaning business is fully customer centric. A satisfied client will be your marketing agent, giving you referrals and spreading the high points of your business through word of mouth. Your cleaning staff should be able to relate optimally with your clients and interact with them well.
  • Health and safety skills – Cleaners often have to work in environments that can be a health hazard for them. Those who are engaged in the chemical or medical or petroleum industry have to be especially trained to be conscious of their safety and follow set procedures at all times. Workers attending to external window cleaning in high rises have to be suitably trained and certified by regulatory authorities before they can carry out this work.
  • Attention to detail – Cleaners have to be meticulous in their jobs because sloppy work is immediately noticeable. For example, take the case of tile and grout cleaning in Melbourne. Tiles resist dirt and dust but grout being porous absorbs them. Hence, for a sparkling tile floor, the grout has to be painstakingly cleaned with specialised equipment. Only a trained cleaner will be aware of this aspect.
  • Time Management – All your workers should be imparted with time management skills and be aware of how to prioritise the jobs that matter the most in the overall cleaning schedule. Without this expertise, they will be spending more time on jobs than what is necessary, thereby pulling down the operational efficiency of your cleaning business.
  • Handling cleaning equipment – Today’s cleaning equipment has gone beyond the mop and broom scenario and now comprises of state of the art ones based on advanced technologies. Hence to be truly successful in your business, your cleaners should be trained on how to handle them to their full capacity. This will not only quicken cleaning procedures, it will also enhance the quality of service offered to clients.

The importance of training is relevant across all industries but more so in the cleaning sector where the difference between good and sloppy work is instantly visible. Increase your business reputation by having highly trained cleaners on your rolls.

Increase Business Online

How the Internet can help Increase your Business

The Internet has today emerged as a very powerful business tool. Making optimised use of it helps to increase conversions and sales, profitability and productivity. More importantly, all these can be done at vastly reduced costs. Through effective use of the Internet, business activities can be streamlined and better communication channels opened with existing and potential customers. In traditional modes of business all these were a time consuming and expensive affair and often a good customer base had to be built up painstakingly over years. The Internet has truly changed business environment around the world for the better.

There is a general and rather mistaken notion that the Internet has taken the bulk of work in any organisation off employee desks and does it with the help of advanced technologies and techniques. Nothing can be further from the truth. The Internet is merely a medium that has to be used optimally to increase operational efficiencies by businesses. As a standalone features it is redundant. Studies have shown that almost 46% of the work force around the world feels that by making use of the Internet, they have been able to increase productivity levels.

Here are certain ways that the Internet can help increase your business on almost all major parameters.

  • Online Digital Marketing – The days of expensive ads in newspapers, printing of posters and brochures and putting up hoardings to create brand awareness are long gone. Instead, going the online route that has been fuelled by the Internet is the present business mantra. Your business website is the face of your company and ensuring that it has a very strong online presence on the Internet should be your first priority if you want to increase your business. Most people today search online for products and services before arriving at a purchase decision and hence your business should have robust online visibility.

The most beneficial part of online digital marketing is that you can structure a campaign to focus on your area of operations. For example, if your business is all about CCTV and security alarm installation in Melbourne, your website can be optimised to show up on top of results pages on major local search engines. All this can be done at a fraction of the cost of traditional advertising, thereby increasing your business efficiencies. Incidentally, one of the leaders in the security equipment field that has successfully utilised this local search engine approach is One-Tec Security.

  • Increased mobility – The Internet, coupled with state of the art Internet enabled devices have totally changed the way you can conduct business today. No longer do you have to be tied down to your desktop or laptop, you can have a total control of your business from anywhere in the world through your smart phone. You can keep in touch with your clients, answer queries, advice staff over video conferencing and know the state of your accounts and finance – all from your smart phone. Further, cloud computing has made it that much easy to access your business data from multiple locations. All these together help to increase productivity, lower costs, and improve volume of traffic to your site, thereby raising conversions and sales.
  • Improving knowledge base – One of the crucial ways that you can increase your productivity is by increasing and updating your knowledge base about the latest tools and technologies of business. The Internet is literally a fountainhead of information and you can get all news, views and information on this platform. By making extensive searches about the related industry you can get to know modern innovations related to your business and implement them in your operations. This will take your performance to the next level with all round growth and development.

These are only a few ways that you can take the help of the Internet to increase your business. There are many others which will be specific to your industry that you can implement for expanding your functioning exponentially.

Management Strategies

Effective Management Strategies For Businesses

What exactly are effective management strategies for businesses? Is it related to sales, to marketing, to HR, to general administration? Basically, it is a combination of individual tasks that can together lead to overall growth and development of an organisation and helps meet targeted goals and objectives. Any plan or approach that can add value to the business both in the short and long term is good management strategy, regardless of whether it is related to operational angles per se or even staff behavioural patterns.

Management strategies are constantly evolving to be in tune with the needs of the global economy. Methodologies that were relevant even a few years back are today on their way out, being replaced by ones that are more capable of keeping businesses ahead in a severely competitive environment. Plans that relied more on traditional publicity through the printed media are going the social media route such as Facebook for creating greater brand awareness. Business development functions are now more technical and IT based with data analytics monitoring growth factors almost on a real time basis.

Here are some effective business strategies that have been tried and tested successfully by companies and businesses all over the world.

  • Recruiting the right people – A business is run by its employees so every company has to have an optimised recruitment policy in place. Here the role of HR executives becomes very crucial. The trick is to anticipate future requirements of a growing company and start the recruitment process well in time – not too early to make new recruits redundant and not so late that work will be pending. HR managers should employ modern recruitment techniques and scan social media platforms like LinkedIn to get the right person with matching profiles, qualifications and experience.
  • Focus on the digital environment – It is absolutely mandatory for all business to create strategies keeping the prevailing digital environment in mind. Businesses that are not highly visible online cannot keep up with their competitors who do. Today, most people search for products and services from tablets, smart phones or laptops instead of walking down to the local brick and mortar store. Thus having a user-friendly and highly attractive informative business web site is crucial. Get the best web designers and developers create a site that ranks high on results pages of major search engines. Have the site with a lot of graphics, infographics and videos for better response from visitors. Ideas can be had by contacting Jarrod Carland of Studio Jack, one of the top graphic designers in Australia and internationally renowned in this field.
  • Optimised customer service – More important than introducing products and services randomly in the market is to keep an ear to the ground and evaluate customer needs. Understand what the client wants in terms of service and products and especially pricing; if he fails to get what he wants, the switch to competitors will be immediate. Hence, businesses should interact with clients and tap new markets with regular updates on the company’s new product line, updates and offerings. Twitter is an effective platform to get all such messages across. Maximised customer service and satisfaction should be the primary focus of every business.
  • Stay on top with innovation – All things being equal, it is being innovative with path-breaking ideas that takes a business in front of others in the field. Think out of the box and have a product range that is unique and exclusive with features that nobody else is offering. Being innovative should not merely be restricted to product launches only; it should touch every sphere of business including sales and marketing, workflows and optimising all other operational aspects.

These are some of the areas that can be focussed on for devising effective marketing strategies. However it has be remembered that the success of any plan or approach depends on the unique characteristics of that particular industry.

Business Success Strategies

Helpful Start-up Business Success Strategies

When you decide to start your own business, you will not be short of advice – from friends, relatives and other entrepreneurs regardless of whether their start-ups have been successful or not. You should also keep in mind that there are no standardised procedures for launching a business and each has its own characteristics that require specific policies and methodologies to become operational. The strategies you structure for making your start-up into a profit generating entity in the shortest possible time will thus be unique to you.

However, there are still a few factors that you may follow as these are generic in nature and can be made applicable to most new businesses and start-ups.

  • Start with a business plan – Having a detailed plan in place is crucial from the start. It will basically be a road map that will chalk out the ways and means necessary to meet challenges ahead. This plan will cover your financial outlay and projected cash flow and working capital requirements as well as marketing strategies, product launches and pricing. Your periodical targets will be clearly spelt out as well as measurable and tangible goals and objectives. If you feel that drawing up a business plan is beyond your abilities, you can hire a business consultant to do it for you. However, keep in mind that this plan is flexible and you may be required to make a few changes during the course of business as per the prevailing situations and exigencies.
  • Swap fear for knowledge – Uncertainty about the subject gives rise to fears. Ask yourself whether you have the necessary skill sets for the line of business you are launching. If not, there is no reason why you should step back or be hesitant in taking the first few steps. Equip yourself through short term courses preferably online as you can then mix studies with business. Read books on the subject or attend one or two day workshops that impart extensive hands-on training. Most online libraries and training courses either are very affordable or free. You will see that once you have acquired knowledge of the line of your business you will have replaced the fear factor with a great deal of confidence.

An example will clear this point. Suppose you are getting into the beauty business. Hiring people and setting up the infrastructure for haircuts and facials should not be difficult. However, if you want to offer high end services like permanent hair removal procedures or skin rejuvenation treatments, you have to find out from where you can get an IPL hair removal machine for sale in Australia. Once you buy one, you have to ensure that you quickly pick up all operational aspects too. It is therefore necessary to purchase the equipment from a company that offers excellent after-sales backup services. For instance one such company who are industry leaders in beauty business is Aesthetic Devices. Visit their website at

  • Create a network and referral group – In the initial stages, you are the best brand ambassador for your business. Networking is very important and you have to create your own word of mouth approach. Meet as many people as you can and stress the fact that you can be trusted to deliver. Build up your own momentum by participating in exhibitions and trade shows where you will come in contact with owners of firms in the same industry as you are. You can even opt to have strategic partners from amongst them, if not for financial investments in your business, then at least to be mentored and guided through the initial stages with expert advice.

Finally, remember, there is no substitute for hard work and long hours even though it is advisable to always maintain a healthy work and personal life balance.

 Melbourne use home security alarm systems

Australian Business Laws – What you Need to Know

There are various State and Federal Government laws and regulations that control Australian business environment and are related to protecting the community, facilitating fair competition and trading and ensuring that customers get a just deal. These also help to determine the legal rights of corporate and business owners in case of litigation and legal complications.

However, these laws cover a wide range of business matters and are often beyond the comprehension of owners. This is the reason why it is always preferable for small businesses and start-ups to contact small business lawyers in Melbourne or wherever the enterprise is located for expert and professional legal aid. Large firms do hire lawyers to tackle business related cases too but they often have teams of in-house professionals to tackle such exigencies.

Here are some of the aspects of Australian business laws.

Competition Laws – There is a national statutory setup in Australia that makes sure that businesses follow certain guidelines so that customers and consumers get a reasonable deal through fair and just business practices. This is administered and enforced by ACCC (Australian Competition and Consumer Commission) a statutory body set up by due legislation. In addition to this, every State and territory has its own laws that take care of consumer protection through a fair trading office. It offers advice to businesses on their rights and obligations. For example, in case of business property litigation in the state of Victoria a Melbourne property conveyancer will the right person to deal with the situation since he/she will be aware of the relevant State laws.

Product liability laws – There is a national regulatory framework in Australia that takes care of all aspects related to safety of products and information standards. The law is so structured that any product that is harmful or damaging to consumers and the environment is blocked from being marketed in Australia. These standards are also enforced by the Australian Competition and Consumer Commission (ACCC). Fair trading offices in all States and territories are responsible for enforcing these product safety laws and helping and guiding consumers.

Privacy laws – Australia has a national privacy legislation that controls and monitors how businesses and enterprises gather, access and store all types of personal information and communications related to the consumer for different sectors and activities. Additionally, States and territories too have separate individual privacy laws related to the workplace as well as process of doing business. This legislation is monitored and implemented by the Office of the Australian Information Commissioner (OAIC).

Consumer laws – This covers a wide range of aspects. The Australian Consumer Law (ACL) is primarily related to regulations governing product safety laws, lay-by agreements and penalties as well as unsolicited consumer agreements. Other areas that come under the jurisdiction of this law are consumer rights guarantees and unfair contract terms.

Apart from these, there are other State and federal laws that are mainly concerned with the environment where any process of approval of projects is initiated after ensuring that systems are in place to avoid polluting the surroundings in any form.

Development in Business

Facts to Know About Learning and Development in Business

Learning and development strategy is the strongest pillar that establishes high performance, provides optimum results and success to the company. Millions of organisations worldwide spend a large part of their total business capital to improve skills and performance of their employees. Learning and development also serve as a catalyst to build confidence in employees to face bigger challenges in their career. So implementing a smart learning and development strategy is essential to drive effectiveness.

However, sometimes inadequate budget, project deadlines, unresponsiveness of training department, improper management and lack of initiative restrict from executing learning and development plans. In absence of professional guidance and training, an organisation faces shortcomings such as low employee performance, resources not utilised properly, inconsistency in employee outputs, less employee engagement and low employee retention rate. Employees are the most valuable asset for any business, but as a result of inadequacies, many organisations are unable to implement best practices and often end up receiving low profitability.

Developing a strong learning culture at work is really important and Shannon Pigram, a multi-talented HR executive specialising in business development and learning, talent management and employee engagement can help Australian businesses to reach that level. He has been involved in developing learning and development strategies for the past 14 years. You can get insights on his work by visiting Allihoopa and Aeriagames. Shannon understands that an organisation’s success depends entirely on being proactive with learning and development to increase the productivity of the employees and thus increase the business. Get to know more about Shannon Pigram by reading his biography or visiting Wesrch.

Here are some key considerations for a successful learning and development strategy.

  • Strategy should be aligned with business strategy

When planning out learning and development strategy ensure that it is aligned with your overall business strategy. This is important because your organisation’s learning and development needs are unique, for example, your organisation has placed priority on brand marketing strategy then you should integrate marketing courses into your L&D strategy. Subscribe to Shannon’s YouTube channel to get acquainted with the strategy.

  • Make L&D a priority

Make your learning and development strategy an organisational priority. As said before that an organisation’s success depends entirely on being proactive about L&D strategy so it is important. A senior officer, for example, a corporate learning officer or training official, should drive its development and granted adequate budget, resources and support. In case, your organisation lacks such people then you can hire an external L&D strategy developer who can help your organisation reach its full potential.

  • Conduct an internal assessment

Conducting an internal stakeholder assessment helps identify the various stakeholders and help you understand what they require from your L&D strategy. Pick up the purchase by making them a part of the process. Taking the above example of marketing and branding priority, consult the marketing team to know and incorporate their learning and development needs as well.

  • Incorporate the best learning tools

When you are planning out the learning and development strategy for your organisation, consider incorporating the best learning tools. Some of the present best tools for integrative corporate learning include leadership coaching, leadership exercises, guided case study analysis and real-world learning in global business hot-spots.

  • Think about the future

As learning and development needs of your organisation and management training tools and resources evolve and change, so should your learning and development strategy. Build your management development objectives and improvement goals into your learning and development strategy.

So, these are some of the facts you need to look into before building learning and development strategy for your organisation.

Business growth

Take Your Business to the Next Level by Following these Simple Strategies

Taking a business from the start-up stage to a profit making entity is definitely not easy. Optimised marketing strategies have to be implemented and provision for adequate finances has to be made. Once the business reaches a stable keel it is the natural tendency of a business owner to let things remain at status quo. However, after some time it results in stagnating sales and falling profits. Before this can happen it is necessary to devise ways and means and simple plans that can give the business an impetus and take it to the next operational level where there will be exponential growth and development.

What then are the steps that you can take to prepare your business for the next high growth stage?

  • Define your goals – You cannot just say that I want high growth for my business while not having fixed goals and targets. You must clearly know to what levels you need to take your business to. On this will depend the marketing plans that you have to now structure including repackaging of existing products, launching new ones or creating new pricing policies. You have to arrange enough finance to take care of your expansion plans. Hence what you decide and make preparations for will rest solely on the levels that you want to take your business to.

  • Hire experienced consultants – While it is true that you might have experienced and qualified executives heading different departments, it has to be remembered that they have their own pockets of work. To take your business to the next level it is necessary that you hire a consultant who can get a broad unequivocal picture of your whole setup thereby being the best person to guide you in this regard. A business consultant has rich industry experience and is highly trained in their respective field. Once you hire one, he/she will spend time studying your organisation and will offer a business plan that will help you reach your goals. This business plan will have competitor analysis, new marketing approach and means to get fresh financial outlays.

One of the leading business consultants in Australia is TR Consulting. They have long years of experience and generally take a personalised approach that assures guaranteed results. Reach them at


  • Prepare staff to meet new challenges – For any expansion and growth plans you have to carry your staff with you. They should have clearly defined targets and most crucially be in the know of your strategies. Working as a team is very important. It is possible that you might have to conduct extra training programs, external and internal, so that they are ready to face impending work challenges through enhanced skill sets. Open clear lines of communication with your employees, inform them of your objectives and explicitly lay down their roles in achieving it. Further, explain how your plans will benefit them through new and better career opportunities.

  • Increase product range – Increase the variety of your products on offer, focussing primarily on those that add value to the existing ones. For example, if you are selling espresso machines, why not add sachets or jars of coffee powder to your range. Establish your own brand and push sales for them simultaneously. Customers who bought machines from you and consumables from another source will shift wholly to you. Hence, your sales and profitability will increase simultaneously.

All of these are straightforward strategies that do not need large scale investments or drastic operational changes. Yet there is more than only an assurance that these simple steps will take your business to the next level.